Privacy Policy

Updated as of April 11, 2023

This Privacy Policy explains how we at Sharat Maxivision Eye Hospitals (collectively, “we,” “us,” or “our”), collect, use, share and process your information, that you provide to us through your use of the website https://www.sharatmaxivisioneyehospital.com/ in the course of our provisioning of appointment booking and other services provided as defined in the Terms and Conditions https://www.sharatmaxivisioneyehospital/terms-and- conditions/ to you.

Please use our Services only if you agree to the use of your information in accordance with the terms set out below.

What is Personal Information?

Personal information is that information which can be used to directly or indirectly identify you. It includes de-identified data that, when linked to other information available to us, would enable us to identify you. Personal data does not include data that has been irreversibly anonymized or aggregated so that we cannot identify you through it, even in conjugation with other information.

Consent to collection, use, storage and disclosure of your Personal Information.

By usage of the Website or availing any of the Services/clicking “I agree to the T&C & Privacy Policy”, you represent that you voluntarily provide us with personal information and consent to their collection, use, storage and disclosure in accordance with this Privacy Policy. You also represent that you are duly authorized by any third party (including a child or an employer) whose information you share with us.

We collect medical records or any other Sensitive Personal Data from patients, users or other persons in the provision of our services and we obtain the written consent of such persons in accordance with the IT Act and the Sensitive Personal Data Rules.

Types of Personal Information We Collect

When you request for an appointment on our Website to use our Services, the types of information that will be collected by us includes: Name, Email ID / Phone Number; and Any other information that you voluntarily choose to provide to us.

How We Use Your Personal Data

All the information provided by you to us, including Personal Information or specific categories of Personal Information, is voluntary. We use your personal data for purposes which include the following:

Information collected by us is necessary for carrying on our functions and activities.

Your registration for the purpose of receiving our Services and for fulfilment of the Terms of Use https://www.sharatmaxivisioneyehospital.com/terms-and- conditions/ Offering you personalized Services and targeted advertisements; Improvement of our services; Research and analysis, including for the development of commercial solutions; Addressing your requests, queries and complaints, in any, pertaining to our Services; Investigating, enforcing, and resolving disputes; For the purpose of contacting you to provide you with new Services, taking feedback or other issues relating to the use of Services. If you wish to opt-out of receiving non-essential communications such as promotional and marketing-related information regarding the Services, please send us an email at info@maxivisioneyehospital.com

The Website uses temporary cookies to store certain (that is not sensitive personal data or information) that is used by us and our service providers for the technical administration of the Website, research and development, and for user administration. In the course of serving advertisements or optimizing services to you, we may allow authorized third parties to place or recognize a unique cookie on your browser. The cookies however, do not store any Personal Information that belongs to you. You may adjust your internet browser to disable cookies. If cookies are disabled you may still use the Website, but the Website may be limited in the use of some of the features.

Disclosure and Transfer of Personal Data

We disclose and, in some cases, transfer your personal information to such entities as required to provide Services to you.

Service Providers: We share personal data with an agency that provide Services on our behalf which is (WIN Creatives located at Flat no 502, 5th floor, H.No8-2-269/H/13, Plot No 13 Cyber Heights, Road No 2, Banjara Hills, Hyderabad, Telangana, 500034) such as website maintenance, marketing, web analytics and conducting surveys, but in any case are obligated to protect your data and also adhere to the same standards of data protection as ours.

Law Enforcement Agencies: We may share information with law enforcement agencies pursuant to lawful requests for information, and otherwise as required under any law applicable at the given time.

Your Rights

We take reasonable steps to ensure that your personal information is accurate, complete, and up to date. However, you have the responsibility of ensuring that you review the accuracy of information provided by you and contact us in case of discrepancies, or in case you wish to discontinue the use of our services. You have the following rights with regard to your personal information:

You have the right to access your personal information, and request correction and deletion.

You are free to not share any information that you consider confidential, and withdraw consent for us to use data that you have already provided. In the event that you refuse to share any information, or withdraw consent to process information that you have previously given to us, we reserve the right to restrict or deny the provision of our services for which we consider such information to be necessary You may contact Miss. Priyanka Verma – Grievance Officer at grievance@maxivision.in to exercise any of these rights.

Data Retention Policy

Sensitive Personal Data is not retained for longer than required for lawful purposes or for longer than required under applicable law.

We store your personal information in accordance with applicable laws, which means we keep your personal information for as long as necessary to provide you with our services or as may be required under any law. We shall store your personal information for lawful purposes only. We keep de-identified data for research and statistical purposes for a longer period, subject to legal requirements under the medical laws.

If you choose to delete your data, we have no obligation to retain your data, and we may delete any or all of your data without liability. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse, or if required by law, or for other legitimate purposes.

Consent to this policy

You agree that this Privacy Policy is a part of the Website’s Terms of Use, and you completely agree that using the website implies your explicit consent and by checking a box of acceptance of this Privacy Policy before submitting your information. Your visit to the website, and use of the Services are subject to this Privacy Policy and the Terms of Use.

Confidentiality, Information Security Policy

We use reasonable technical, administrative, and physical security measures for the purpose of safeguarding all data you share with us, and have internal policies in place to prevent unauthorized access to your data. We also take adequate steps to ensure that third parties we share data with also adopt reasonable level of security practices and procedures to ensure the privacy and security of your personal information.

We do not publish any Sensitive Personal Data collected in the provision of our services and any third party receiving the Sensitive Personal Data is obligated to not disclose it further.

However, we are not responsible for any loss, unauthorized access, safety issue or any harm caused to you by any misuse of your personal information, unless it is a direct and foreseeable consequence of negligence and non-compliance on our part only. We are not responsible for the confidentiality, security or distribution of your Personal Information by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, we shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond our reasonable control including but not limited to, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service on your part. You hereby acknowledge that we are not responsible, in particular, for any third party action or action on your part leading to loss, damage or harm to you or any other person.

Changes to this Privacy Policy

Any changes or modifications to our Privacy Policy will be posted on www.sharatmaxivisioneyehospital.com/privacy-policy and with respect to any Personal Information and other information we collect in the future, will become effective as of the date of posting. It is your responsibility to review the Privacy Policy from time to time to make sure you are aware of any changes. We do not notify changes to our Privacy Policy by e-mail and the same would be incorporated into this Privacy Policy directly and upon operating www.sharatmaxivisioneyehospital.com. After such incorporation, it is deemed that you have accepted such incorporations/amendments etc.

The company reserves the right to change or amend this declaration at any time, with or without warning, for legislative, administrative, or technical reasons. Any changes will be deemed to have taken effect when posted on www.sharatmaxivisioneyehospital.com and it is your responsibility to read the terms on each occasion you use www.sharatmaxivisioneyehospital.com.

Grievance Officer

In accordance with the Act and the SPDI rules made there under, the name and contact details of the Grievance Officer are provided below:

• Name: Miss Priyanka Verma
• Contact Number: 8712607847
• Address: Alladin Mansion, Street No.3, Near Shopper’s Stop, Begumpet, Hyderabad-500016. Telangana.
• Email id: grievance@maxivision.in

The grievance officer shall redress the grievances of the information provider within 1 (one) month from the date of receipt of grievance.